Terms & Conditions

1. Who we are and what these terms cover

These Terms and Conditions (the “Terms”) form the agreement between KHAOS LLC, doing business as KHAOS Cleaning (“KHAOS,” “we,” “us,” or “our”), a cleaning company based in Weatherford, Texas, and the person or business that requests or receives our services or uses this website (“you” or “Customer”).

By requesting a quote, booking a service, allowing us onto your property, paying an invoice, or using this website, you agree to these Terms. If you are booking on behalf of a company, you confirm you have authority to bind that company. If you do not agree, please do not use our services or website.

Where we give you a written quote, proposal, service agreement, or invoice that conflicts with these Terms, the signed or written document specific to your job controls for that job, and these Terms apply to everything it does not address.

2. Our services

We offer: commercial cleaning; small business cleaning (offices, studios, storefronts, and similar spaces); move-in ready cleans (move-in and move-out); deep cleans; organizing; and window cleaning. The exact tasks included in your job are those listed in your quote or booking confirmation. Anything not listed is not included unless we agree to add it, and added work may change the price.

Our standard cleaning does not include: biohazard, bodily-fluid, crime-scene, or hoarding remediation; mold, asbestos, lead, or pest remediation; sewage or flood cleanup; post-construction or renovation debris removal (unless quoted as such); cleaning or moving heavy furniture or items we reasonably believe are unsafe to move; cleaning of items or areas we reasonably believe are unsafe; hazardous waste handling; or exterior cleaning above first-story or ground-reachable height. We may decline or stop any task that we believe is unsafe, unlawful, or outside our expertise.

Cleaning is a service done by people, and results depend on the condition of the space. We aim for a high standard, but we cannot guarantee the removal of every stain, odor, mark, mineral deposit, or buildup, particularly where surfaces are worn, etched, damaged, or have been neglected for a long time.

3. Quotes, estimates, and booking

Quotes requested through this website or by phone, text, or email are estimates based on the information you give us (such as square footage, number of rooms, current condition, number of windows, and frequency). A quote is not a booking, and submitting the website form does not create a contract. A booking is confirmed only when we confirm it to you in writing (email or text counts) with a date and time.

If the space or scope turns out to be materially different from what you described (for example, much larger, much dirtier, more windows, cluttered or inaccessible areas, or pets or conditions you did not mention), we may adjust the price, change the scope, or reschedule. We will tell you before doing extra work whenever reasonably possible. If you do not approve the change, we may complete only the work covered by the original quote or cancel, and you will owe payment for work already performed and any applicable fees under these Terms.

Quotes are valid for 30 days unless stated otherwise. Prices may change for new jobs.

4. Payment

Payment is due on completion of the service unless your quote, invoice, or written agreement says otherwise. For recurring commercial clients, invoices are due within the terms printed on the invoice (net 15 days if none is stated). We accept the payment methods we list on the invoice or tell you at booking. We may require a deposit or prepayment for larger jobs, new commercial accounts, or specialty work.

Unpaid balances more than 15 days past due may be charged a late fee of 1.5% per month (18% per year) on the unpaid amount, or the highest rate allowed by law, whichever is less. Returned or failed payments may incur a reasonable processing fee, and we may require future payments by cash or card. You are responsible for reasonable costs of collecting overdue amounts, including collection-agency fees and, to the extent permitted by Texas law, reasonable attorney’s fees.

Prices do not include sales tax unless shown. Where Texas law treats a cleaning service as taxable, we will add the applicable tax. Tips are never required and are appreciated.

5. Scheduling, access, and arrival

You agree to provide safe, lawful, and timely access to the areas to be cleaned, including keys, door or alarm codes, parking, and working water and electricity. Please tell us in advance about alarm systems, security cameras, locked areas, pets, and any hazards or special instructions.

Arrival windows are estimates. Traffic, weather, an earlier job running long, and similar events can cause delays. We will communicate any significant delay as soon as we reasonably can. If our team cannot get in or cannot work within 15 minutes of the scheduled start because the space is not accessible, or if someone on site prevents us from working safely, we may treat the visit as a late cancellation (see below).

Someone you authorize may need to be present for the first visit, or if we ask. If no one is present, you authorize us to enter using the access you provided and you accept responsibility for the security of that access.

6. Cancellations and rescheduling

We reserve time for your job, so we ask for notice. You may cancel or reschedule without charge if you notify us at least 24 hours before the scheduled start. If you cancel or reschedule with less than 24 hours’ notice, or we cannot access the space, we may charge up to 50% of the quoted price for that visit; for same-day cancellations, no-access situations, or if our team has already arrived, we may charge up to 100%.

For recurring or fixed-term commercial agreements, the cancellation terms in that agreement apply.

We may cancel or reschedule for illness, severe weather, safety concerns, equipment or vehicle trouble, or other reasons outside our control. If we cancel, we will offer the next available time or refund any deposit for the canceled visit.

7. Your responsibilities

Please secure and put away valuables before we arrive, including cash, jewelry, medications, important documents, electronics, firearms, and irreplaceable or fragile items. We are not responsible for loss of, or damage to, valuables left accessible. Please also remove or tell us about anything that is breakable or sentimental that sits in work areas.

You confirm that: the property is yours or you have the right to authorize the work; the space is free from known hazards (such as exposed needles, hazardous materials, unsafe structures, or aggressive animals) or you have told us about them; pets are secured; utilities needed for cleaning are working; and the people on site will treat our team respectfully.

For commercial and small business jobs, you will make sure areas are cleared of confidential papers, cash, and devices as appropriate, and you will tell us about any compliance or access rules (such as industry, building, or security requirements) before service begins. We are not responsible for security of your data, records, or systems.

For move-in/move-out cleans, the space should be empty (or nearly so) so we can reach all surfaces. Cleaning inside appliances, cabinets, and closets requires them to be empty and appliances to be accessible and, for ovens and refrigerators, safe to open and clean.

8. Special service terms

Window cleaning. We clean windows that can be safely reached from the ground or a stable interior surface. We do not work on roofs, unsafe ledges, or at heights we reasonably believe are unsafe, and we may skip or limit any window we cannot reach safely. We are not responsible for pre-existing conditions such as failed or fogged double-pane seals, cracked or chipped glass, etched or permanently stained glass, hard-water or mineral damage, loose, rotted, or poorly sealed frames, or damaged screens and tracks. Glass and frames can break during normal cleaning if they were already weak, and we are not liable for that kind of pre-existing weakness. Exterior work depends on weather, and we may reschedule for rain, ice, lightning, or high wind.

Organizing. Organizing is a service that follows your decisions. You decide what to keep, donate, discard, or relocate. We will not throw away, donate, or permanently move items without your consent, and we are not responsible for decisions you make about your belongings, or for items that are lost, misplaced, or unsorted because of how you asked us to organize. Organizing does not include cataloging, appraising, or inventorying valuables. Optional supplies, containers, or disposal costs are billed as quoted.

Deep cleans. Deep cleans take longer and cost more than standard cleans. If a space is heavily soiled, results may require more than one visit, and we will tell you if that is likely. Deep cleaning is not remediation and does not guarantee the removal of every stain or odor.

Supplies and products. We bring our own supplies and equipment unless we agree otherwise. Tell us in advance about allergies, sensitivities, or products you want us not to use. If you request specific products, we may ask you to supply them. We are not responsible for reactions to products used as directed.

9. Our satisfaction promise and re-cleans

We want you to be happy with the work. If something we agreed to clean was missed or not done to a reasonable standard, tell us within 24 hours of completion by phone, text, or email, and include photos if you can. We will return within a reasonable time, typically within 72 hours, to correct it at no additional charge. This is our primary remedy for service-quality concerns, and we ask for a fair chance to fix the issue before you hire someone else to do it. If a re-clean is not possible or does not resolve the issue, we may, at our discretion, offer a partial credit or refund of the affected portion of the service, never more than the amount you paid for that service.

Concerns raised after 24 hours, or where the area was used or altered after we left, may not qualify. Issues caused by conditions outside our control, such as pre-existing damage, ongoing construction, pets, or heavy use after service, are not covered.

10. Damage and loss claims

We take care with your property. If you believe our team damaged something, notify us in writing (email or text counts) within 48 hours of the service and, if you can, include photos, a description, and proof of value or the cost of repair. Please do not discard the item or repair it before we have had a chance to look at it, if we ask to.

If we agree we caused the damage, we may choose to repair it, replace it with a comparable item, or pay the reasonable, documented repair or replacement cost, up to the limits in these Terms. We are not responsible for normal wear and tear, pre-existing damage or defects, damage from items not designed for cleaning, items that were unstable, fragile, or poorly installed, antiques or items of unusual or sentimental value that were not disclosed to us in advance, or damage caused by a customer’s instructions that we followed.

11. Limitation of liability

To the fullest extent permitted by Texas law, KHAOS and its owners, members, employees, and contractors will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost business, lost data, or loss of use, arising from our services or this website, even if we were told such damages were possible.

Our total liability for any claim relating to a particular service is limited to the amount you actually paid us for that service. If we are found liable for something, that amount is the most you can recover.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for fraud or intentional misconduct, or any consumer rights that cannot legally be waived. Some of these limits may not apply to you depending on the law that applies to your situation.

12. Insurance, workers, and background

Customers who need proof of insurance, a certificate for a landlord or property manager, or specific building requirements should ask us before booking, and we will tell you what we can provide. Our cleaning work is performed by KHAOS staff or contractors we select and manage. We decide how, when, and by whom the work is performed, subject to your reasonable instructions on scope and access.

13. Indemnification

To the extent permitted by law, you agree to defend and hold KHAOS harmless against claims, losses, and expenses (including reasonable attorney’s fees) arising from: hazards, conditions, or items on the property that you knew about and did not tell us; your instructions or requests that cause a claim; your breach of these Terms; or your claim to authority over the property if you did not have it.

14. Photos and your feedback

We may take before-and-after photos for quality control, damage documentation, and training. We will not use photos that identify your property or show personal belongings in our marketing or social media without your permission. If you leave us a review or testimonial, you allow us to display it, with your name only if you approve.

15. Staff relationships

We invest in training our team. To protect that investment, you agree not to directly hire or solicit our cleaning staff to work for you outside of KHAOS during the time we serve you and for 12 months after our last service. If you do, you agree to pay a reasonable placement fee equal to 4 weeks of that person’s average billings to you. This does not apply if the person contacts you through a general public job posting.

16. Website terms

Content on this site, including text, design, the KHAOS logo, and images, belongs to KHAOS LLC or its licensors and is protected by trademark and copyright law. You may view and print pages for personal use in connection with our services. You may not copy, scrape, resell, or reuse our content or logo without written permission.

Please use the site lawfully. Do not interfere with it, attempt unauthorized access, send spam or malicious code, or submit false or misleading information, or information about another person without their permission. We may block access or remove submissions that violate these rules.

The site and its content are provided “as is” and “as available.” We try to keep information accurate and current, but we do not guarantee it is error-free, and we may update or remove content and services at any time. Third-party links are provided for convenience; we do not control and are not responsible for their content or practices.

17. Privacy and your information

When you use our quote form or contact us, we collect the information you give us, usually your name, phone number, email, the service you want, and any details you add in your message. We use it to respond to you, prepare quotes, schedule and perform service, send invoices and service updates, keep business records, prevent fraud and spam, and improve our service.

Your form submission is stored in a database in our Cloudflare account, and a notification may be sent to us using an email delivery provider. Cloudflare and our email provider process data on our behalf under their own terms. We may also use payment processors for billing. We do not sell your personal information. We share it only with service providers who help us operate the business, if required by law or legal process, to protect our rights and safety, or in connection with a sale or reorganization of the business.

We keep information for as long as we need it for the purposes above, including legal, tax, and accounting requirements. We use reasonable safeguards, but no website or storage method is completely secure, and we cannot guarantee absolute security. Please do not submit sensitive information (such as Social Security numbers, full payment card numbers, or passwords) through the website form.

Our services and this website are meant for adults. If you are in Texas or another state with privacy rights, you may ask us to access, correct, or delete the personal information we hold about you by contacting us using the details below, and we will respond as required by law. This site uses only the technical cookies or similar technology needed for it to function, and it does not currently run advertising trackers.

18. Communications

By giving us your phone number or email, you agree we may contact you about your request, your booking, and your service, including by phone call, text message, and email. Message and data rates may apply. You can opt out of texts by replying STOP and from emails by asking us to stop. We will still need to contact you about active jobs, invoices, and legal notices. We do not send marketing messages without your consent.

19. Events outside our control

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including severe weather, natural disaster, fire, illness or injury of staff, vehicle or equipment failure, utility or internet outages, government orders, supply shortages, civil disturbance, or acts of third parties. We will reschedule when practical.

20. Resolving disputes; governing law

If something goes wrong, please contact us first. Most issues can be fixed quickly with a re-clean or a conversation. Before starting a formal claim, you agree to give us written notice describing the problem and a reasonable opportunity, at least 30 days, to resolve it. If you are a consumer under the Texas Deceptive Trade Practices–Consumer Protection Act, you must give us the written notice required by that law before filing suit, and nothing in these Terms waives rights under that law that cannot be waived.

These Terms and any dispute arising from our services or this website are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. You agree that the state or federal courts located in or serving Parker County, Texas have exclusive jurisdiction and venue, except that either party may bring a claim in a small-claims or justice court that has jurisdiction. In any lawsuit to collect unpaid fees, the prevailing party may recover reasonable attorney’s fees and costs to the extent permitted by law.

To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred, unless a longer period is required by law.

21. General terms

Entire agreement. These Terms, together with your quote, booking confirmation, invoice, and any signed agreement, are the whole agreement between us about the services and replace earlier discussions about them.

Changes. We may update these Terms from time to time. The version posted on this page on the date of your booking applies to that booking; the current version applies to new bookings and to website use after the update. Continued use after changes means you accept them.

Severability and waiver. If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part will be enforced to the fullest extent the law allows. If we do not enforce a term, that is not a waiver of it.

Assignment. You may not transfer your rights or duties under these Terms without our written consent. We may assign them to a successor or affiliate.

Notices. We may give notices by email, text, or posting on this site. You may give us notices at the contact details below. Notices are effective when sent unless the law requires otherwise.

Survival. Terms that by their nature should survive end of service (such as payment, liability limits, indemnification, privacy, and dispute resolution) will survive.

22. Contact us

KHAOS LLC, doing business as KHAOS Cleaning
Weatherford, Texas
Phone: 682-333-6696
Email: khaosllc2025@gmail.com

Questions about these Terms? We are happy to explain anything in plain language before you book.